Guarantee & Return policy



We believe in our handcrafted, natural goodies, however, we also understand that not every product will work for every customer. If you haven't fallen in love with the product you purchased and would like to return it, no problem! Please email us to obtain a return approval and receive further instructions: info@glowingorchid.com


Returned items need to be 80% intact and returned in their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not refundable and return shipping costs are the responsibility of the buyer.


Remember, we cannot accept returns without prior approval. If we shipped the wrong item to you by mistake, please contact us immediately and we will re-ship the correct item at no additional cost.


COMMON Q & A

How are returned items credited back to me?
Returned items are normally credited through the original credit cards used to purchase, E Transfer or Pay Pal.

How long does it take to process a return?
Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

How much time do I have to return an item?
You can return an item up to 30 days after the date we shipped your order. Please email info@glowingorchid.com to obtain a return approval and receive further instructions.

How can I check on the status of my return or exchange?
Email info@glowingorchid.com and we will be happy to assist you. Returns usually take up to 30 days to process after they have reached us.

Based on 774 reviews
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C
Deodorant - Grapefruit & Bergamot
Cheryl M. (Langley, CA)
It Works!

I started using this deodorant back in 2018. I was having a hard time finding anything that worked and would stop the smell. This product is truly amazing, sometimes I’ve had to use other brands, they either don’t work for long, or don’t work at all. This is a conscientious company the makes a high quality products. My favourite scent is the Grapefruit & Bergamot.

C
Deodorant - Grapefruit & Bergamot
Carrie M. (Calgary, CA)
Best deodorant ever!!!

After testing out many deodorants, this one came out as #1 in my books!

D
Deodorant - Immuno Defense
Donald M. (Vancouver, CA)
Glowing Orchid Review

My wife ordered the deodorant previously and loved it. She was suprised with the new environmentally packaging. Will order this product again.

C
Mini Sample Deodorants
Cambria C. (Spokane, US)
LOVE

Best deodorant I've used!

N
Deodorant - Grapefruit & Bergamot
Nicole S. (Winnipeg, CA)
Simply amazing!

This natural deodorant is amazing! It keeps me fresh all day while working outside during our hot and humid summers. The scent is heavenly and one of my favourites (tied with lemon grass rose). I’ve been using Glowing Orchid’s deodorants for five years now and there’s no going back to any other. Thank you Judit for your wonderful prompt service time and time again!

B
Deodorant - Immuno Defense
Barb M. (Victoria, CA)
Best Natural Deodorant I have ever used!

I first discovered this product at a big box company and took a chance of it. I was hooked and searched to find this amazing small company in beautiful British Columbia. With no artificial fragrances, preservatives, or aluminium along with mainly certified organic ingredients it was what I was looking for. But it exceeded my expectations on keeping me dry, smelling good, and no problems with my sensitive skin. I love the option to buy it in the biodegradable paper tube to help support the environment. Easy to apply. Excellent website and fast delivery makes Glowing orchid a place I will continue to buy from.

B
Handsoap Refill
Barb M. (Victoria, CA)
Wonderful Scent & Beautiful Feel

Love this 100% natural hand soap that is ethically sourced and crafted. I also love supporting local so was especially happy to see that it was crated in beautiful British Columbia.

Leaves me with an orange tinge on my lips…

I love this lip balm but it leaves an orange tinge on my lips ( I’m fair skinned with pinky lips and the yellow tone leaves my lips orange.)
I love the sun protection it provides and the coverage just wished it didn’t look orange….

Hi Terri!

We took this into consideration and readjusted the recipe and swapped supplier on one of our oils to reduce the orange tinge, we expect this to be resolved on your next order! Thank you for pointing it out for us!

T
Mini Sample Deodorants
Terri L. (Calgary, CA)
Love this size…

I have been purchasing these mini deodorants for the last few years. They’re easy to toss in your bag and always have on hand if you need a refresh. I love them for travelling as they’re small and easy to carry on.

I love all the scents that I tried. I do get 24 hours plus coverage, while my previous natural deodorant is 12 hours. The application goes on a little crumbly, but I’d want to rub it in anyway. This could be due to the small trial size applicator.

Perfect!

It's perfect and I love it, thanks! It glides on smoothly (unlike the slightly chalky, chunky ones I made)! The tint is really nice; subtle but enough pigment to make my pale, kind of bluish lips look like nice normal lips!

Best lip balm out there!

It’s smooth, smells great, not oily, and long lasting!

L
Deodorant - Naked (Unscented)
Loretta L. (Surrey, CA)
deodorant

I first learned of Glowing Orchid products from the creators at the Women's Fair at the Tradex Centre.
The inventors, a male and female, impressed me with their joy and belief in their product and made my first purchase of unscented deodorant. I am pleased with not being "stinky" and so I continue with your successful product.

J
Deodorant - French Vanilla
Jennifer M. (Sidney, CA)
Best Natural Deodorant

I have been using this product for years- I first found it at a spa in Prince Rupert. When I first made the switch to natural deodorants I tried many others that would cause redness/rash under my arms. This is the first one that I have had no reaction to and after you go through the ‘detox’ phase when you initially jump ship from regular deo options, you do not smell at all! Love this product, I buy 6 at a time that lasts me all year. Lime mojito is my favorite!

A
Ultra Glow Bundle
Ami H. (Amsterdam, US)
Glowing bundle

This stuff is amazing! Great way to try new products & find new favorites. Beautifully presented, if I hadn’t ordered this for myself I would have been proud to present such an attractive package to my friend. I am really enjoying the facial toner and the whipped body butter

C
Restorative Mouth Drops
Cheryl D. (Burns Lake, CA)
Wonderful

So very happy with these mouth drops! My mouth and breath feels so clean and refreshing. I like adding a couple drops to my floss the best, they are strong and a little goes a long way. Try them, you won’t be disappointed!

Works great

This dry shampoo powder works great, and I really love the subtle natural fragrance that leaves my hair feeling refreshed. I took a chance and ordered the one for dark/black hair, (I have mousy brown hair that would be considered medium blond) the dark option blends in perfectly with my shade of hair. If there was an in between option, I would rate it a solid 4.5/5, the only reason I couldn’t give it a full five stars is because there is a tiny bit of a gritty texture that feels present throughout the day. Overall, I really like it, it works great and I would order this product again

Light And Effective Moisturizer

I have used this cream for a few days. It's very light and nongreasy. I put it on my eyelids and it didn't cause any irritation or breakouts, instead it was soothing. It is concentrated, so I only needed to use a little every day. I will definitely purchase again.

A
Original Formula
Ashley O. (Prince George, CA)
Glowing Orchid for life!

I’ve been using the deodorant for almost 5 years now, and I will never go back to using any other brand. It works so well and smells delish!

S
Deodorant- Baking Soda Free Formula
Stephanie A. (Montreal, CA)
Best deodorant I've ever used - please don't ever stop making it!

I have very sensitive underarms and use the baking soda free formula in Lime Mojito. It is by far my favourite deodorant I've ever used. No irritation! No redness or bumps! Keeps odour away for 24 hrs! I recently tried a different brand (also baking soda free) and by the second day I had redness, bumps and angry pits. I've been using Glowing Organics deodorant since 2020 and I will never stray again. Haha.

D
Deodorant - French Vanilla
Diana R. (Orlando, US)
Smells so good!

Hands down the best deodorant I’ve ever found. Smells soooo good. My two favorite scents are French Vanilla and Peppermint Vanilla

Another great product

It’s so hard to find a perfect body butter that hydrates and absorbs into your skin without feeling greasy. This one is actually perfect. Very hydrating and the coconut and vanilla smells like heaven. Great customer service and fast shipping even to the US. Love their deodorants too- more than any other company I’ve found. I’ll be a customer for life

Amazing product!!

This stuff works so well and smell fresh all day !! Wish I would have found it sooner just placed a second order , highly recommend!

Amazing color and moisturizing!

My new go to in my bag! Keeps my lips moist and the color is perfect- not too muted and not too bright, perfect for everyday! Thank you for making such a great lip product!

Fantastic!!

I absolutely love this deodorant. It is super effective with a very subtle scent. The baking soda free formula does not irritate my skin at all! Best deodorant ever!!