FAQ

General Information

WHERE CAN I FIND YOUR PRODUCTS?

You can order here on the website or check out our list of retail locations to see if there's a place near you. If not please suggest to your local shops to get in touch with us to carry our products. https://glowingorchid.com/pages/stockists

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Due to the delicate nature of the botanicals and oils in our products and the fact that we do not harsh incorporate synthetic preservatives, the shelf life of our products is typically 10 - 24 months. We use ECOCert preservatives, when required, or Vitamin E to ensure we are keeping our products as safe and natural as possible. We also make our products in small batches to ensure that what is going out is freshly made. To insure your product lasts long it is important to store it correctly (see next question for directions). If you purchase a product that you think is past its prime, please contact us and we will get to the bottom of it.  

HOW SHOULD I STORE THE PRODUCTS I JUST BOUGHT?

We suggest storing our products in a cool environment (room temperature or below) and out of direct sunlight with the cap on securely in order to keep them at their best.  

ARE YOUR PRODUCTS MADE IN CANADA?

Yes

ARE YOUR PRODUCTS GLUTEN-FREE?

Yes

DO YOU TEST ON ANIMALS?

No. No way. We test our products on friends & family, not animals ;)

We are also Leaping Bunny Certified as of 2019 :)

Deodorant

DOES YOUR DEODORANT ACTUALLY WORK?

YES. I know it's hard to believe with all the natural deodorants out there that just try to mask odors and don't really do the job. Our amazing formulation using a vast array of natural ingredients gets the job done for you, and it lasts 24 hours for most people, like the conventinal aluminium filled junk, without the junk!

WILL THE DEODORANT STAIN MY CLOTHES?

Our deodorant will not leave any yellow stains in the underarm area of your clothing.

Our deodorant should not stain your clothes if applied correctly. If too much product is applied or if deodorant is not given enough time to absorb thoroughly, some product may transfer to clothes and cause temporary staining - which is typically easily removed by washing the clothing with warm water. Soaking in hot soapy water if required will help get it out. When our deodorant is applied correctly, staining is very rare. If you're having any issues, the best thing to do is to rub it in with your hands before applying your clothes. Use it as an opportunity to get in touch with yourself :)

WILL I STILL SWEAT WHEN USING YOUR DEODORANT?

Yes. But, you will feel more dry than if you weren't wearing our deodorant. The Arrowroot powder and the synergistic unique blend of clays will help absorb the moisture. Remember, sweating is good! Especially when it doesn’t smell bad. Sweating is the natural way your body rids itself of toxins and cools itself. Using our deodorant is a win-win, for your body and your social life.  

IS THE CONTAINER RECYCLABLE?

Yes the container is recyclable. The biodegradable containers are safe to put into your green bin :) It uses FSC certified paper. For it to fully compost quickly it's best in a municipal composting facility than in your backyard heap because of the layer of wax paper that lines the inside to ensure your deodorant can glide up/down easily.

I'M HAVING A REACTION, WHAT SHOULD I DO?

We recommend stopping use if any irritation occurs as we are not doctors, we don't pretend to be and it's the safest thing for us to say. You are welcome to do your own research into Armpit detoxing and how it can cause temporary inflammation of lymph nodes or a rash. Some individuals are sensitive to Baking soda, if that is the case for you, we recommend trying out baking soda free deodorant! You can read more about the difference here.

MY DEODORANT WENT SOFT, WHAT SHOULD I DO?

In really hot weather it can go soft, just stick it in the fridge for a bit and it will re-solidify.

I HAVE  BEEN USING THE DEODORANT FOR A FEW DAYS BUT DOESN'T COMPLETELY MASK MY ODOUR. WHAT DO I DO?

You've most likely been experiencing what's known in the natural deodorant industry as 'pit detox'
Give the Deodorant up to 1 month of regular use. To speed up the process ensure you drink plenty of water, get enough regular exercise to break a sweat, be mindful of your diet and even consider dry brushing the area. If no results after 1 month just let us know and we can work something out!

WHITE MARKS ON MY CLOTHES?

To avoid any white marks, either wait a few minutes before putting on clothes, or apply the deodorant under your clothing.

If you do get white marks they will come out with soapy water.

Shipping

WHAT COMPANY DO YOU SHIP WITH?

We use Canada Post for all our shipments

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Canadian orders in 2-8 Business days from date of fulfilment.
USA orders 1-2 weeks from date of fulfilment.

WILL MY ORDER COME WITH A TRACKING NUMBER?

Canadian orders: Yes, the only orders that do not come with a tracking number are sample orders. Those we send via lettermail to be able to keep your cost as low as possible.

USA orders: If you choose "Small Packet USA Air" at checkout, your order won't come with a tracking number. Please choose the Tracked Packet USA or our Flat Rate Shipping option for getting a tracking number.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer a 30 day return policy so - long as the product is still 80% in tact. Proof of purchase and shipping is the responsibility of the buyer.

HOW ARE THE ITEMS CREDITED BACK TO ME? 

Returned items are normally credited through the original credit cards used to purchase, E Transfer or Pay Pal.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

Based on 762 reviews
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L
Deodorant - Naked (Unscented)
Loretta L. (Surrey, CA)
deodorant

I first learned of Glowing Orchid products from the creators at the Women's Fair at the Tradex Centre.
The inventors, a male and female, impressed me with their joy and belief in their product and made my first purchase of unscented deodorant. I am pleased with not being "stinky" and so I continue with your successful product.

J
Deodorant - French Vanilla
Jennifer M. (Sidney, CA)
Best Natural Deodorant

I have been using this product for years- I first found it at a spa in Prince Rupert. When I first made the switch to natural deodorants I tried many others that would cause redness/rash under my arms. This is the first one that I have had no reaction to and after you go through the ‘detox’ phase when you initially jump ship from regular deo options, you do not smell at all! Love this product, I buy 6 at a time that lasts me all year. Lime mojito is my favorite!

A
Ultra Glow Bundle
Ami H. (Amsterdam, US)
Glowing bundle

This stuff is amazing! Great way to try new products & find new favorites. Beautifully presented, if I hadn’t ordered this for myself I would have been proud to present such an attractive package to my friend. I am really enjoying the facial toner and the whipped body butter

C
Restorative Mouth Drops
Cheryl (Burns Lake, CA)
Wonderful

So very happy with these mouth drops! My mouth and breath feels so clean and refreshing. I like adding a couple drops to my floss the best, they are strong and a little goes a long way. Try them, you won’t be disappointed!

Works great

This dry shampoo powder works great, and I really love the subtle natural fragrance that leaves my hair feeling refreshed. I took a chance and ordered the one for dark/black hair, (I have mousy brown hair that would be considered medium blond) the dark option blends in perfectly with my shade of hair. If there was an in between option, I would rate it a solid 4.5/5, the only reason I couldn’t give it a full five stars is because there is a tiny bit of a gritty texture that feels present throughout the day. Overall, I really like it, it works great and I would order this product again

Light And Effective Moisturizer

I have used this cream for a few days. It's very light and nongreasy. I put it on my eyelids and it didn't cause any irritation or breakouts, instead it was soothing. It is concentrated, so I only needed to use a little every day. I will definitely purchase again.

A
Original Formula
Ashley (Prince George, CA)
Glowing Orchid for life!

I’ve been using the deodorant for almost 5 years now, and I will never go back to using any other brand. It works so well and smells delish!

S
Deodorant- Baking Soda Free Formula
Stephanie (Montreal, CA)
Best deodorant I've ever used - please don't ever stop making it!

I have very sensitive underarms and use the baking soda free formula in Lime Mojito. It is by far my favourite deodorant I've ever used. No irritation! No redness or bumps! Keeps odour away for 24 hrs! I recently tried a different brand (also baking soda free) and by the second day I had redness, bumps and angry pits. I've been using Glowing Organics deodorant since 2020 and I will never stray again. Haha.

D
Deodorant - French Vanilla
Diana (Orlando, US)
Smells so good!

Hands down the best deodorant I’ve ever found. Smells soooo good. My two favorite scents are French Vanilla and Peppermint Vanilla

Another great product

It’s so hard to find a perfect body butter that hydrates and absorbs into your skin without feeling greasy. This one is actually perfect. Very hydrating and the coconut and vanilla smells like heaven. Great customer service and fast shipping even to the US. Love their deodorants too- more than any other company I’ve found. I’ll be a customer for life

Amazing product!!

This stuff works so well and smell fresh all day !! Wish I would have found it sooner just placed a second order , highly recommend!

Amazing color and moisturizing!

My new go to in my bag! Keeps my lips moist and the color is perfect- not too muted and not too bright, perfect for everyday! Thank you for making such a great lip product!

Fantastic!!

I absolutely love this deodorant. It is super effective with a very subtle scent. The baking soda free formula does not irritate my skin at all! Best deodorant ever!!

Left a review on their website. 5 stars!

K
Deodorant - Grapefruit & Bergamot
Kelly O. (Montreal, CA)
Awesome

Tried the sample. Loved it. Moved onto full size. Love it 😍

A
Restorative Mouth Drops
A.R. (Montreal, CA)
Wonderful!

Love the mouth drops. They not only make my mouth feel clean, but I've found that with anything like a canker sore or accidental cheek bite, they aid healing very quickly.

S
Deodorant - French Vanilla
Sandra A. (Abbotsford, CA)
Deodorants...

Love, love, love the French Vanilla deodorant!!! 🤗
My daughter loves it too...

Killer!

Phenomenal deodorant. Best I've ever used in my life!

M
Deodorant - Earth Synergy
Mark L. (Perth, CA)
Love this deodorant!

Hands down the best deodorant I've ever found. No need to reapply during the day, and you don't need to use a lot. I bought two scents after buying samples. Will definitely be buying again!

Love!

Love this product! The smell is amazing.

S
Deodorant - Grapefruit & Bergamot
Shannon v.O. (Nanaimo, CA)
24-Hour Protection, Finally a product that works!

Like many people, been trying all the different brands out there for a natural deodorant. I just wanted something that works and was not necessarily preferring natural over regular brands. The thing is that this product is smooth and smells amazing. Bergamot Grapefruit is what I got. I am happy that there is regular packaging available now because the paper just was not for me and my short fingers had a hard time to push the product up towards the end of the tube. Thank you to the owner for reaching out to my inquiry over the holidays. Customer for life!

S
Mini Sample Deodorants
Sandra A. (Abbotsford, CA)
Deodorants...

Really like the fragrances but...
The Grapefruit gave me a rash.
I just ordered 2 Vanilla Bean. 🤗

I have used this for 2 years now and absolutely love how it protects me!! +

Nice, light scent and no gritty feeling! Great company and will be ordering again from this company! Loved all 3 scents from the samples I ordered!