FAQ

General Information

WHERE CAN I FIND YOUR PRODUCTS?

You can order here on the website or check out our list of retail locations to see if there's a place near you. If not please suggest to your local shops to get in touch with us to carry our products. https://glowingorchid.com/pages/stockists

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Due to the delicate nature of the botanicals and oils in our products and the fact that we do not harsh incorporate synthetic preservatives, the shelf life of our products is typically 10 - 24 months. We use ECOCert preservatives, when required, or Vitamin E to ensure we are keeping our products as safe and natural as possible. We also make our products in small batches to ensure that what is going out is freshly made. To insure your product lasts long it is important to store it correctly (see next question for directions). If you purchase a product that you think is past its prime, please contact us and we will get to the bottom of it.  

HOW SHOULD I STORE THE PRODUCTS I JUST BOUGHT?

We suggest storing our products in a cool environment (room temperature or below) and out of direct sunlight with the cap on securely in order to keep them at their best.  

ARE YOUR PRODUCTS MADE IN CANADA?

Yes

ARE YOUR PRODUCTS GLUTEN-FREE?

Yes

DO YOU TEST ON ANIMALS?

No. No way. We test our products on friends & family, not animals ;)

We are also Leaping Bunny Certified as of 2019 :)

Deodorant

DOES YOUR DEODORANT ACTUALLY WORK?

YES. I know it's hard to believe with all the natural deodorants out there that just try to mask odors and don't really do the job. Our amazing formulation using a vast array of natural ingredients gets the job done for you, and it lasts 24 hours for most people, like the conventinal aluminium filled junk, without the junk!

WILL THE DEODORANT STAIN MY CLOTHES?

Our deodorant will not leave any yellow stains in the underarm area of your clothing.

Our deodorant should not stain your clothes if applied correctly. If too much product is applied or if deodorant is not given enough time to absorb thoroughly, some product may transfer to clothes and cause temporary staining - which is typically easily removed by washing the clothing with warm water. Soaking in hot soapy water if required will help get it out. When our deodorant is applied correctly, staining is very rare. If you're having any issues, the best thing to do is to rub it in with your hands before applying your clothes. Use it as an opportunity to get in touch with yourself :)

WILL I STILL SWEAT WHEN USING YOUR DEODORANT?

Yes. But, you will feel more dry than if you weren't wearing our deodorant. The Arrowroot powder and the synergistic unique blend of clays will help absorb the moisture. Remember, sweating is good! Especially when it doesn’t smell bad. Sweating is the natural way your body rids itself of toxins and cools itself. Using our deodorant is a win-win, for your body and your social life.  

IS THE CONTAINER RECYCLABLE?

Yes the container is recyclable. The biodegradable containers are safe to put into your green bin :) It uses FSC certified paper. For it to fully compost quickly it's best in a municipal composting facility than in your backyard heap because of the layer of wax paper that lines the inside to ensure your deodorant can glide up/down easily.

I'M HAVING A REACTION, WHAT SHOULD I DO?

We recommend stopping use if any irritation occurs as we are not doctors, we don't pretend to be and it's the safest thing for us to say. You are welcome to do your own research into Armpit detoxing and how it can cause temporary inflammation of lymph nodes or a rash. Some individuals are sensitive to Baking soda, if that is the case for you, we recommend trying out baking soda free deodorant! You can read more about the difference here.

MY DEODORANT WENT SOFT, WHAT SHOULD I DO?

In really hot weather it can go soft, just stick it in the fridge for a bit and it will re-solidify.

I HAVE  BEEN USING THE DEODORANT FOR A FEW DAYS BUT DOESN'T COMPLETELY MASK MY ODOUR. WHAT DO I DO?

You've most likely been experiencing what's known in the natural deodorant industry as 'pit detox'
Give the Deodorant up to 1 month of regular use. To speed up the process ensure you drink plenty of water, get enough regular exercise to break a sweat, be mindful of your diet and even consider dry brushing the area. If no results after 1 month just let us know and we can work something out!

WHITE MARKS ON MY CLOTHES?

To avoid any white marks, either wait a few minutes before putting on clothes, or apply the deodorant under your clothing.

If you do get white marks they will come out with soapy water.

Shipping

WHAT COMPANY DO YOU SHIP WITH?

We use Canada Post for all our shipments

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Canadian orders in 2-8 Business days from date of fulfilment.
USA orders 1-2 weeks from date of fulfilment.

WILL MY ORDER COME WITH A TRACKING NUMBER?

Canadian orders: Yes, the only orders that do not come with a tracking number are sample orders. Those we send via lettermail to be able to keep your cost as low as possible.

USA orders: If you choose "Small Packet USA Air" at checkout, your order won't come with a tracking number. Please choose the Tracked Packet USA or our Flat Rate Shipping option for getting a tracking number.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer a 30 day return policy so - long as the product is still 80% in tact. Proof of purchase and shipping is the responsibility of the buyer.

HOW ARE THE ITEMS CREDITED BACK TO ME? 

Returned items are normally credited through the original credit cards used to purchase, E Transfer or Pay Pal.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

★ Real Customer Reviews ★

Real customer reviews

326 reviews
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I love this deodorant. I've tried a lot of different brands/scents and this is one actually works for me, and the first natural deodorant that lasts a full day. I only need to apply a small swipe, and then I rub it in with my fingers. I love the peppermint vanilla scent, as well as vanilla.

It works

Wanting to get away from anti-perspirant, I was looking for an effective product. Came across this one. this deodorant really surprised me in its effectiveness, both in keeping me comfortable and from a scent perspective. Will be switching from commercial anti-perspirant to this.

I was so excited to try a new natural deodorant that had such good reviews as I have used some in the past that didn't work so great. I am really sad to say that this one also fell short. I ordered a few different scents and have only tried the Grapefruit & Bergamot one. I find that the efficacy starts to wear off after about 4-5hrs. I do really like the consistency of the deodorant and enjoy that it is baking soda free. Fingers crossed that one of the other scents works better for me

Sent you an email Bethany, we'll work it out :)
Smells Amazing Feels Even Better

I got this body cream just before a really cold snap and it kept my legs, arms and hands feeling so soft and moisturized and smelling great. I've loved every product I've purchased from you and I feel good about supporting a local Canadian business.

Thank you Tabitha! We sure did get a cold snap this year, we're so happy that our whipped body cream could help keep your skin protected :)
Back to purchase more!

Bought the sample size of a few to try and this was my favourite and works so well. The one I had been using for years stopped working so I needed a change and I have tried soooooo many and finally found one that works, doesn’t feel sticky but also glides on (I do rub it in with my fingers but I’m ok with that; am sure you could just sway your arm to rub in if that makes sense but I don’t) and somehow dries to feel nice - I love it! Off to purchase the full size!

Thank you for this review! Great call on the swaying your arm, that definitely works as you go on your day it rubs in and absorbs on its own, but rubbing it in yourself can be your best bet because you can also check yourself for any lumps at the same time! :)