FAQ

General Information

WHERE CAN I FIND YOUR PRODUCTS?

You can order here on the website or check out our list of retail locations to see if there's a place near you. If not please suggest to your local shops to get in touch with us to carry our products. https://glowingorchid.com/pages/stockists

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Due to the delicate nature of the botanicals and oils in our products and the fact that we do not harsh incorporate synthetic preservatives, the shelf life of our products is typically 10 - 24 months. We use ECOCert preservatives, when required, or Vitamin E to ensure we are keeping our products as safe and natural as possible. We also make our products in small batches to ensure that what is going out is freshly made. To insure your product lasts long it is important to store it correctly (see next question for directions). If you purchase a product that you think is past its prime, please contact us and we will get to the bottom of it.  

HOW SHOULD I STORE THE PRODUCTS I JUST BOUGHT?

We suggest storing our products in a cool environment (room temperature or below) and out of direct sunlight with the cap on securely in order to keep them at their best.  

ARE YOUR PRODUCTS MADE IN CANADA?

Yes

ARE YOUR PRODUCTS GLUTEN-FREE?

Yes

DO YOU TEST ON ANIMALS?

No. No way. We test our products on friends & family, not animals ;)

We are also Leaping Bunny Certified as of 2019 :)

Deodorant

DOES YOUR DEODORANT ACTUALLY WORK?

YES. I know it's hard to believe with all the natural deodorants out there that just try to mask odors and don't really do the job. Our amazing formulation using a vast array of natural ingredients gets the job done for you, and it lasts 24 hours for most people, like the conventinal aluminium filled junk, without the junk!

WILL THE DEODORANT STAIN MY CLOTHES?

Our deodorant will not leave any yellow stains in the underarm area of your clothing.

Our deodorant should not stain your clothes if applied correctly. If too much product is applied or if deodorant is not given enough time to absorb thoroughly, some product may transfer to clothes and cause temporary staining - which is typically easily removed by washing the clothing with warm water. Soaking in hot soapy water if required will help get it out. When our deodorant is applied correctly, staining is very rare. If you're having any issues, the best thing to do is to rub it in with your hands before applying your clothes. Use it as an opportunity to get in touch with yourself :)

WILL I STILL SWEAT WHEN USING YOUR DEODORANT?

Yes. But, you will feel more dry than if you weren't wearing our deodorant. The Arrowroot powder and the synergistic unique blend of clays will help absorb the moisture. Remember, sweating is good! Especially when it doesn’t smell bad. Sweating is the natural way your body rids itself of toxins and cools itself. Using our deodorant is a win-win, for your body and your social life.  

IS THE CONTAINER RECYCLABLE?

Yes the container is recyclable. The biodegradable containers are safe to put into your green bin :) It uses FSC certified paper. For it to fully compost quickly it's best in a municipal composting facility than in your backyard heap because of the layer of wax paper that lines the inside to ensure your deodorant can glide up/down easily.

I'M HAVING A REACTION, WHAT SHOULD I DO?

We recommend stopping use if any irritation occurs as we are not doctors, we don't pretend to be and it's the safest thing for us to say. You are welcome to do your own research into Armpit detoxing and how it can cause temporary inflammation of lymph nodes or a rash. Some individuals are sensitive to Baking soda, if that is the case for you, we recommend trying out baking soda free deodorant! You can read more about the difference here.

MY DEODORANT WENT SOFT, WHAT SHOULD I DO?

In really hot weather it can go soft, just stick it in the fridge for a bit and it will re-solidify.

I HAVE  BEEN USING THE DEODORANT FOR A FEW DAYS BUT DOESN'T COMPLETELY MASK MY ODOUR. WHAT DO I DO?

You've most likely been experiencing what's known in the natural deodorant industry as 'pit detox'
Give the Deodorant up to 1 month of regular use. To speed up the process ensure you drink plenty of water, get enough regular exercise to break a sweat, be mindful of your diet and even consider dry brushing the area. If no results after 1 month just let us know and we can work something out!

WHITE MARKS ON MY CLOTHES?

To avoid any white marks, either wait a few minutes before putting on clothes, or apply the deodorant under your clothing.

If you do get white marks they will come out with soapy water.

Shipping

WHAT COMPANY DO YOU SHIP WITH?

We use Canada Post for all our shipments

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Canadian orders in 2-8 Business days from date of fulfilment.
USA orders 1-2 weeks from date of fulfilment.

WILL MY ORDER COME WITH A TRACKING NUMBER?

Canadian orders: Yes, the only orders that do not come with a tracking number are sample orders. Those we send via lettermail to be able to keep your cost as low as possible.

USA orders: If you choose "Small Packet USA Air" at checkout, your order won't come with a tracking number. Please choose the Tracked Packet USA or our Flat Rate Shipping option for getting a tracking number.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer a 30 day return policy so - long as the product is still 80% in tact. Proof of purchase and shipping is the responsibility of the buyer.

HOW ARE THE ITEMS CREDITED BACK TO ME? 

Returned items are normally credited through the original credit cards used to purchase, E Transfer or Pay Pal.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

Based on 749 reviews
92%
(691)
6%
(42)
1%
(11)
0%
(3)
0%
(2)
Fantastic!!

I absolutely love this deodorant. It is super effective with a very subtle scent. The baking soda free formula does not irritate my skin at all! Best deodorant ever!!

Left a review on their website. 5 stars!

K
Deodorant - Grapefruit & Bergamot
Kelly O. (Montreal, CA)
Awesome

Tried the sample. Loved it. Moved onto full size. Love it 😍

A
Restorative Mouth Drops
A.R. (Montreal, CA)
Wonderful!

Love the mouth drops. They not only make my mouth feel clean, but I've found that with anything like a canker sore or accidental cheek bite, they aid healing very quickly.

S
Deodorant - French Vanilla
Sandra A. (Abbotsford, CA)
Deodorants...

Love, love, love the French Vanilla deodorant!!! 🤗
My daughter loves it too...

Killer!

Phenomenal deodorant. Best I've ever used in my life!

M
Deodorant - Earth Synergy
Mark L. (Perth, CA)
Love this deodorant!

Hands down the best deodorant I've ever found. No need to reapply during the day, and you don't need to use a lot. I bought two scents after buying samples. Will definitely be buying again!

Love!

Love this product! The smell is amazing.

S
Deodorant - Grapefruit & Bergamot
Shannon v.O. (Nanaimo, CA)
24-Hour Protection, Finally a product that works!

Like many people, been trying all the different brands out there for a natural deodorant. I just wanted something that works and was not necessarily preferring natural over regular brands. The thing is that this product is smooth and smells amazing. Bergamot Grapefruit is what I got. I am happy that there is regular packaging available now because the paper just was not for me and my short fingers had a hard time to push the product up towards the end of the tube. Thank you to the owner for reaching out to my inquiry over the holidays. Customer for life!

S
Mini Sample Deodorants
Sandra A. (Abbotsford, CA)
Deodorants...

Really like the fragrances but...
The Grapefruit gave me a rash.
I just ordered 2 Vanilla Bean. 🤗

I have used this for 2 years now and absolutely love how it protects me!! +

Nice, light scent and no gritty feeling! Great company and will be ordering again from this company! Loved all 3 scents from the samples I ordered!

Amazing! This is my favorite smelling of the 3 sample sized products. Will be ordering this in full size! I have tried many natural deodorants and this is by far the best! No grit left on the ski n!

Love the idea of sample sized products! Happy with all 3 ! The Baking Soda Free does not leave the gritty feeling under the arm area!All scents are light and amazing! Best company I’ve found and will be re-ordering full size product(s)!

A
Mini Sample Deodorants
Autumn E. (Raleigh, US)
Cute deodorants and great customer service <3

The deodorants smell really nice and have worked well for me so far! I like the peppermint one especially.
My initial order actually went missing in the mail (never arrived; probably lost during holiday rush) and they sent me a replacement for free, which they did not have to do since it's the mail carriers' fault, so I really appreciated that <3

I love the hydrated feeling from this and it really protects from the sun!

Great product!

My eyes needed this cream! It was soaking it in at the first application! Great product, and good to know that it's all natural around my eye area.

It was a gift, and apparently much appreciated! I had sent the samples first to be sure! ❤️

L
Deodorant - Earth Synergy
Leslie K. (North Vancouver, CA)
ABSOLUTELY LOVE your products!

I absolutely LOVE your products, particularly your deodorants. I have tried all kinds of numerous natural deodorants, and this consistently takes the cake- THANK YOU!! …and don’t ever stop making it, pleeeease!

A
Deodorant - Immuno Defense
Annette D. (Surrey, CA)
Fantastic Product! Particularly luv the Imuno Defense

Smells great and most importantly, works great!

E
Mini Sample Deodorants
EmmaG (Victoria, CA)
Beautifully scented options

Great natural fragrance in the two I tried, the peppermint and lavender, and the rosemary and lavender. I have mild chemical sensitivity and these did not bother me unlike more heavily perfumed options that are sold as “all natural“.

Have not had occasion to use them during any significant sweatings so I cannot speak to their performance under heavy duty conditions, though.

J
Deodorant - Earth Synergy
Janine K. (Blackstock, CA)
Love this deodorant

I have tried various natural deodorants in the past couple of years, and have not been satisfied with any of them, until I tried Glowing Orchid Earth Synergy Natural deodorant. This effective, easy to apply, great smelling product has kept me odour free all day since I purchased it almost three months ago. I bought some for my daughters, and tell everyone to try it. Great product!!

A
Deodorant - French Vanilla
A.M. (Glastonbury, US)
Best Vanilla Ever !

I’ve used healthy deodorants for a long time & tried most of what’s out there . I have never come across a vanilla I cared for till now !! I don’t know how it can be so different, but this French Vanilla is so yummy , delicious, cozy , warming , clean , wonderful !! Right now it’s my very favorite scent ! I was so glad to get something this special for the holidays & all winter . Besides being a luscious scent , it’s a fantastic deodorant, goes on easily , lasts all day & I think the tube will last a long time too . I’ve even put a touch on my neck so I’ll smell yummy when folks hug me !😊

D
Deodorant - Peppermint & Lavender
Darcy C. (Vancouver, CA)
SO GOOD!

I am very sensitive to natural deodorants and this is the first one I've tried that doesn't give me a rash. Have used the Earth Synergy for a couple years and love both scents. Works wonderful to keep any odor down ans while it does go on a bit white, the heat of your body melts that right down and there's no transfer to my clothing.

I got the cardboard tube and I don't love it... good idea in theory but the edge gets mushy from contact with the deodorant when applying and how snug the top goes on so I can barely maneuver the lid on now. Will get the plastic one next time... this stuff lasts me for so long tho it'll be a while!

HI Darcy

Thank you for the thoughtful review. We are constantly trying to improve the packaging, but unfortunately there's only so far we can go with biodegradable paper. It's just a compromise some choose to make for the reduced ecological footprint, however for those who want to make healthier deodorant choice without the downside of the paper tube we have the plastic one as you mentioned :) I'm very glad you gave the paper a chance and we will be happy to fulfil any and all of your future orders regardless of which option you choose. For the time being, when you reapply the cap, try twisting at the same time when you push it on. If you need you can pinch the inner rim of the frayed paper before hand or if it's really smushed even trim it very carefully with an exacto knife.

Kindly,
Attila