FAQ

General Information

WHERE CAN I FIND YOUR PRODUCTS?

You can order here on the website or check out our list of retail locations to see if there's a place near you. If not please suggest to your local shops to get in touch with us to carry our products. https://glowingorchid.com/pages/stockists

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Due to the delicate nature of the botanicals and oils in our products and the fact that we do not harsh incorporate synthetic preservatives, the shelf life of our products is typically 10 - 24 months. We use ECOCert preservatives, when required, or Vitamin E to ensure we are keeping our products as safe and natural as possible. We also make our products in small batches to ensure that what is going out is freshly made. To insure your product lasts long it is important to store it correctly (see next question for directions). If you purchase a product that you think is past its prime, please contact us and we will get to the bottom of it.  

HOW SHOULD I STORE THE PRODUCTS I JUST BOUGHT?

We suggest storing our products in a cool environment (room temperature or below) and out of direct sunlight with the cap on securely in order to keep them at their best.  

ARE YOUR PRODUCTS MADE IN CANADA?

Yes

ARE YOUR PRODUCTS GLUTEN-FREE?

Yes

DO YOU TEST ON ANIMALS?

No. No way. We test our products on friends & family, not animals ;)

We are also Leaping Bunny Certified as of 2019 :)

Deodorant

DOES YOUR DEODORANT ACTUALLY WORK?

YES. I know it's hard to believe with all the natural deodorants out there that just try to mask odors and don't really do the job. Our amazing formulation using a vast array of natural ingredients gets the job done for you, and it lasts 24 hours for most people, like the conventinal aluminium filled junk, without the junk!

WILL THE DEODORANT STAIN MY CLOTHES?

Our deodorant will not leave any yellow stains in the underarm area of your clothing.

Our deodorant should not stain your clothes if applied correctly. If too much product is applied or if deodorant is not given enough time to absorb thoroughly, some product may transfer to clothes and cause temporary staining - which is typically easily removed by washing the clothing with warm water. Soaking in hot soapy water if required will help get it out. When our deodorant is applied correctly, staining is very rare. If you're having any issues, the best thing to do is to rub it in with your hands before applying your clothes. Use it as an opportunity to get in touch with yourself :)

WILL I STILL SWEAT WHEN USING YOUR DEODORANT?

Yes. But, you will feel more dry than if you weren't wearing our deodorant. The Arrowroot powder and the synergistic unique blend of clays will help absorb the moisture. Remember, sweating is good! Especially when it doesn’t smell bad. Sweating is the natural way your body rids itself of toxins and cools itself. Using our deodorant is a win-win, for your body and your social life.  

IS THE CONTAINER RECYCLABLE?

Yes the container is recyclable. The biodegradable containers are safe to put into your green bin :) It uses FSC certified paper. For it to fully compost quickly it's best in a municipal composting facility than in your backyard heap because of the layer of wax paper that lines the inside to ensure your deodorant can glide up/down easily.

I'M HAVING A REACTION, WHAT SHOULD I DO?

We recommend stopping use if any irritation occurs as we are not doctors, we don't pretend to be and it's the safest thing for us to say. You are welcome to do your own research into Armpit detoxing and how it can cause temporary inflammation of lymph nodes or a rash. Some individuals are sensitive to Baking soda, if that is the case for you, we recommend trying out baking soda free deodorant! You can read more about the difference here.

MY DEODORANT WENT SOFT, WHAT SHOULD I DO?

In really hot weather it can go soft, just stick it in the fridge for a bit and it will re-solidify.

I HAVE  BEEN USING THE DEODORANT FOR A FEW DAYS BUT DOESN'T COMPLETELY MASK MY ODOUR. WHAT DO I DO?

You've most likely been experiencing what's known in the natural deodorant industry as 'pit detox'
Give the Deodorant up to 1 month of regular use. To speed up the process ensure you drink plenty of water, get enough regular exercise to break a sweat, be mindful of your diet and even consider dry brushing the area. If no results after 1 month just let us know and we can work something out!

WHITE MARKS ON MY CLOTHES?

To avoid any white marks, either wait a few minutes before putting on clothes, or apply the deodorant under your clothing.

If you do get white marks they will come out with soapy water.

Shipping

WHAT COMPANY DO YOU SHIP WITH?

We use Canada Post for all our shipments

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Canadian orders in 2-8 Business days from date of fulfilment.
USA orders 1-2 weeks from date of fulfilment.

WILL MY ORDER COME WITH A TRACKING NUMBER?

Canadian orders: Yes, the only orders that do not come with a tracking number are sample orders. Those we send via lettermail to be able to keep your cost as low as possible.

USA orders: If you choose "Small Packet USA Air" at checkout, your order won't come with a tracking number. Please choose the Tracked Packet USA or our Flat Rate Shipping option for getting a tracking number.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer a 30 day return policy so - long as the product is still 80% in tact. Proof of purchase and shipping is the responsibility of the buyer.

HOW ARE THE ITEMS CREDITED BACK TO ME? 

Returned items are normally credited through the original credit cards used to purchase, E Transfer or Pay Pal.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

Based on 820 reviews
92%
(754)
6%
(47)
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S
Original Formula
Spencer (Chilliwack, CA)
Earth Synergy all the way

My favourite deodorant! Seriously, it's the best and the only one I use. And it lasts a very long time. Highly recommend.

D
Deodorant - Peppermint & Vanilla
Denise (Cornwall, CA)
Great deodorant

After trying many different brands this deodorant is the only one that keeps me from stinking by midday. It smells great and the tube lasts for a long time.

The best eye cream!

I’ve purchased this eye cream twice and it’s my favorite. I love the clean ingredients and the results. I’m almost 40 and have no crow’s feet. My under eyes are hydrated and smooth. I’m convinced helichrysum is the holy grail ingredient for wrinkles. I also appreciated the sample toner spray I received with my last order.

Deodorant

I think Glowing Orchid Organic products are just amazing. I'm enamored with the ones I now use regularly. This deodorant is the only product, so far, that I will not purchase again. It goes on white and greasy. I actually need to wipe it in and then wash my hands (which I do not need to do with other natural deodorants) otherwise it stays white for over 20 mins. And if I put on anything during that time, it leaves white marks on my clothes and I do not want to wash everything I wear daily, just the once, including housecoats and expensive blouses or sweaters. So it's a 'no' for me.

Not for me

Unfortunately, I haven’t seen any change from using the sample sent to me. I am glad that others have had success but it is not for me. Thank you for letting me try it out.

J
Original Formula
Janet Q. (Halifax, CA)
Smells so good and works!

I have been using this deodorant for awhile. I love the smell of the Peppermint Lavender! My children use it too. Natural, effective, and Canadian. What's not to love?

J
Mouth Drops
Jadranko J. (Brampton, CA)
Wonderful!

So very happy with these mouth drops!
My mouth feels so clean and refreshing.
Will buy again.

As i get older I have become very sensitive to deodorant. I tried a variety of samples and found that none of Glowing Orchids formulations caused a reaction. They also worked great in terms of controlling odour. This one us my favourite scent.

As i get older I have become very sensitive to deodorant. I tried a variety of samples and found that none of Glowing Orchids formulations caused a reaction. They also worked great in terms of controlling odour.

I have very sensitive eyes and am cautious about trying new products. This is very gentle in scent and has been very effective in moisturizing the delicate skin around my eyes.

Gentle and kind to my undereye area

Lovely texture and very gentle for my sensitive eye area. Certainly helps with puffy under eyes.

D
Mouth Drops
Donna W. (Orillia, CA)
Love These Mouth Drops

Have used these drops for years and am a fan! Keeps my mouth healthy and if I have a bit of irritation on the gums, it speeds up healing.

Favourite Body Moisturizer

Luxuriously thick cream that settles in quickly and doesn't feel greasy. Love the gentle scent of coconut and vanilla - I'm a repeat customer!

R
Mini Sample Deodorants
Rebecca C. (Toronto, CA)
Sample Deodorants

These sample sizes are a great way to try out a few different scents, along with options that contain or do not contain baking soda, so you can find what works best for you. I have tried two samples so far—one with baking soda and one without—and both are working well for me. Now, I just need to decide which one to order in a full size! Additionally, these samples are perfect for travel since they comply with the size restrictions for flights.

Excellent!

From the scent to application this lip balm is superior to others on the market.
I love that the ingredients are safe, healthy and a big part of self care.

Perfect!

What a lovely deodorant. From the scent to the application and it's effectiveness, it is perfect.

L
Mini Sample Deodorants
Lorraine (North Bay, CA)
Sample deodorants

If you are new to natural deodorant, these are worth a try. Ordered 3 samples. Found the deodorant very soft to apply but it left a white cast and I found I had to rub it in with my fingers. Worked quite well, but did not last all day and had to be re-applied. The three samples were - Immuno Defense - did not like the scent and neither did my husband, so it wasn't tested. Lime Mojito - nice soft scent. Lemongrass & Rose - my favorite.

C
Deodorant - Immuno Defense
Catherine G. (Peterborough, CA)
The perfect deodorant

It works. It's Canadian. Organic ingredients. Packaging is a biodegradable cardboard tube. Love the light scent.
I often get rashes with other deodorants.
This is the perfect deodorant!! I will use this product for life.

A
Zinc Oxide USP
Audra O. (Saskatoon, CA)
Impressed

I was so happy to see you had a non NANO zinc powder!! Even happier i bought some to make my own sun stuff I'm allergic to the sun and need to find something for my face this is 🔥

C
'Beauty Sleep' Botanical Roll-on
Cheryl

This is my third order of this blend! Yes, it smells a bit hit weird because of the Valerian but I appreciate the benefits!

I absolutely love this body cream. Its very hydrating and it smells so good.

Lovely product. Easy application. Feels nice and soothing on the lips.

J
Deodorant- Baking Soda Free Formula
Joan S. (Harrisville, US)
Baking soda free deodorant

I bought both the lemongrass and Rose, and the Grapefruit and Bergamot scents. These products smell amazing! They really are a pick-me-up as far as how they smell. The product goes on smoothly and is not irritating at all. I’m very sensitive under the arms. However, I gave it 4 stars because I’m not getting 24 hour protection like some people are. I know the deodorant doesn’t claim 24 hour protection, but I was hoping it would work for at least 12 hours. I get about 6 before I have to reapply. Of course, we all have different body chemistry. So, I’ll use it on weekends when I am home and can reapply easily, but won’t use it on my busy work days when I don’t get home until late at night.

J
Whipped Body Cream - Fresh Lavender
Joan S. (Harrisville, US)
Fresh Lavender Whipped Body cream is a dream

This body cream is really lovely. The scent is beautiful and the creaminess of the product is so smooth and soft going on the skin. It moisturizes really well, even my very dry heels, which is what I originally bought it for. I love the scent of lavender, it’s so fresh and clean smelling and very calming. I would recommend this product to my friends and family.

Eye cream

I absolutely love this eye cream. I have been using it for…probably more than a year now. I have to admit that I also use it on the wrinkles around my mouth. I wish I had taken before and after pictures. I also LOVE the facial cream too!!