FAQ

General Information

WHERE CAN I FIND YOUR PRODUCTS?

You can order here on the website or check out our list of retail locations to see if there's a place near you. If not please suggest to your local shops to get in touch with us to carry our products. https://glowingorchid.com/pages/stockists

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Due to the delicate nature of the botanicals and oils in our products and the fact that we do not harsh incorporate synthetic preservatives, the shelf life of our products is typically 10 - 24 months. We use ECOCert preservatives, when required, or Vitamin E to ensure we are keeping our products as safe and natural as possible. We also make our products in small batches to ensure that what is going out is freshly made. To insure your product lasts long it is important to store it correctly (see next question for directions). If you purchase a product that you think is past its prime, please contact us and we will get to the bottom of it.  

HOW SHOULD I STORE THE PRODUCTS I JUST BOUGHT?

We suggest storing our products in a cool environment (room temperature or below) and out of direct sunlight with the cap on securely in order to keep them at their best.  

ARE YOUR PRODUCTS MADE IN CANADA?

Yes

ARE YOUR PRODUCTS GLUTEN-FREE?

Yes

DO YOU TEST ON ANIMALS?

No. No way. We test our products on friends & family, not animals ;)

We are also Leaping Bunny Certified as of 2019 :)

Deodorant

DOES YOUR DEODORANT ACTUALLY WORK?

YES. I know it's hard to believe with all the natural deodorants out there that just try to mask odors and don't really do the job. Our amazing formulation using a vast array of natural ingredients gets the job done for you, and it lasts 24 hours for most people, like the conventinal aluminium filled junk, without the junk!

WILL THE DEODORANT STAIN MY CLOTHES?

Our deodorant will not leave any yellow stains in the underarm area of your clothing.

Our deodorant should not stain your clothes if applied correctly. If too much product is applied or if deodorant is not given enough time to absorb thoroughly, some product may transfer to clothes and cause temporary staining - which is typically easily removed by washing the clothing with warm water. Soaking in hot soapy water if required will help get it out. When our deodorant is applied correctly, staining is very rare. If you're having any issues, the best thing to do is to rub it in with your hands before applying your clothes. Use it as an opportunity to get in touch with yourself :)

WILL I STILL SWEAT WHEN USING YOUR DEODORANT?

Yes. But, you will feel more dry than if you weren't wearing our deodorant. The Arrowroot powder and the synergistic unique blend of clays will help absorb the moisture. Remember, sweating is good! Especially when it doesn’t smell bad. Sweating is the natural way your body rids itself of toxins and cools itself. Using our deodorant is a win-win, for your body and your social life.  

IS THE CONTAINER RECYCLABLE?

Yes the container is recyclable. The biodegradable containers are safe to put into your green bin :) It uses FSC certified paper. For it to fully compost quickly it's best in a municipal composting facility than in your backyard heap because of the layer of wax paper that lines the inside to ensure your deodorant can glide up/down easily.

I'M HAVING A REACTION, WHAT SHOULD I DO?

We recommend stopping use if any irritation occurs as we are not doctors, we don't pretend to be and it's the safest thing for us to say. You are welcome to do your own research into Armpit detoxing and how it can cause temporary inflammation of lymph nodes or a rash. Some individuals are sensitive to Baking soda, if that is the case for you, we recommend trying out baking soda free deodorant! You can read more about the difference here.

MY DEODORANT WENT SOFT, WHAT SHOULD I DO?

In really hot weather it can go soft, just stick it in the fridge for a bit and it will re-solidify.

I HAVE  BEEN USING THE DEODORANT FOR A FEW DAYS BUT DOESN'T COMPLETELY MASK MY ODOUR. WHAT DO I DO?

You've most likely been experiencing what's known in the natural deodorant industry as 'pit detox'
Give the Deodorant up to 1 month of regular use. To speed up the process ensure you drink plenty of water, get enough regular exercise to break a sweat, be mindful of your diet and even consider dry brushing the area. If no results after 1 month just let us know and we can work something out!

WHITE MARKS ON MY CLOTHES?

To avoid any white marks, either wait a few minutes before putting on clothes, or apply the deodorant under your clothing.

If you do get white marks they will come out with soapy water.

Shipping

WHAT COMPANY DO YOU SHIP WITH?

We use Canada Post for all our shipments

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Canadian orders in 2-8 Business days from date of fulfilment.
USA orders 1-2 weeks from date of fulfilment.

WILL MY ORDER COME WITH A TRACKING NUMBER?

Canadian orders: Yes, the only orders that do not come with a tracking number are sample orders. Those we send via lettermail to be able to keep your cost as low as possible.

USA orders: If you choose "Small Packet USA Air" at checkout, your order won't come with a tracking number. Please choose the Tracked Packet USA or our Flat Rate Shipping option for getting a tracking number.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer a 30 day return policy so - long as the product is still 80% in tact. Proof of purchase and shipping is the responsibility of the buyer.

HOW ARE THE ITEMS CREDITED BACK TO ME? 

Returned items are normally credited through the original credit cards used to purchase, E Transfer or Pay Pal.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

Based on 782 reviews
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Facial Sérum - Evening Glow
Shayna B. (Parksville, CA)
Love this product!

This product is amazing! I’ve been using it for less than a week and already notice a difference. My skin is smoother, more hydrated, and the redness has been reduced. Would definitely purchase again!

H
Deodorant - French Vanilla
Heidi E. (Chilliwack, CA)
My First Choice

My go to choice! Works beautiful, light, warm vanilla scent without being perfume. My skin loves it.

Love the lips balm

It lasts about 6 months and glides nice

C
Deodorant - Candy Cane
Cheryl M. (Abbotsford, CA)

I love the candy cane deodorant! It works well with my body chemistry. It smells so good, I want to re apply, because of the amazing smell, but don’t need to because it’s effective all day! The full size and mini’s are great for stocking stuffers.

J
Mini Sample Deodorants
Jo A.T. (Seattle, US)
Can't decide

I purchased the mini sampler, two different frangrances, and I am undecided whether I really like them or I am "meh" as the deodorants are so tiny that they are difficult to apply. But I don't completely dislike them.

Just love the scent! And it works!! Best natural deodorant I’ve tried!

C
Deodorant - Grapefruit & Bergamot
Cheryl M. (Langley, CA)
It Works!

I started using this deodorant back in 2018. I was having a hard time finding anything that worked and would stop the smell. This product is truly amazing, sometimes I’ve had to use other brands, they either don’t work for long, or don’t work at all. This is a conscientious company the makes a high quality products. My favourite scent is the Grapefruit & Bergamot.

C
Deodorant - Grapefruit & Bergamot
Carrie M. (Calgary, CA)
Best deodorant ever!!!

After testing out many deodorants, this one came out as #1 in my books!

D
Deodorant - Immuno Defense
Donald M. (Vancouver, CA)
Glowing Orchid Review

My wife ordered the deodorant previously and loved it. She was suprised with the new environmentally packaging. Will order this product again.

C
Mini Sample Deodorants
Cambria C. (Spokane, US)
LOVE

Best deodorant I've used!

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Deodorant - Grapefruit & Bergamot
Nicole S. (Winnipeg, CA)
Simply amazing!

This natural deodorant is amazing! It keeps me fresh all day while working outside during our hot and humid summers. The scent is heavenly and one of my favourites (tied with lemon grass rose). I’ve been using Glowing Orchid’s deodorants for five years now and there’s no going back to any other. Thank you Judit for your wonderful prompt service time and time again!

B
Deodorant - Immuno Defense
Barb M. (Victoria, CA)
Best Natural Deodorant I have ever used!

I first discovered this product at a big box company and took a chance of it. I was hooked and searched to find this amazing small company in beautiful British Columbia. With no artificial fragrances, preservatives, or aluminium along with mainly certified organic ingredients it was what I was looking for. But it exceeded my expectations on keeping me dry, smelling good, and no problems with my sensitive skin. I love the option to buy it in the biodegradable paper tube to help support the environment. Easy to apply. Excellent website and fast delivery makes Glowing orchid a place I will continue to buy from.

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Handsoap Refill
Barb M. (Victoria, CA)
Wonderful Scent & Beautiful Feel

Love this 100% natural hand soap that is ethically sourced and crafted. I also love supporting local so was especially happy to see that it was crated in beautiful British Columbia.

Leaves me with an orange tinge on my lips…

I love this lip balm but it leaves an orange tinge on my lips ( I’m fair skinned with pinky lips and the yellow tone leaves my lips orange.)
I love the sun protection it provides and the coverage just wished it didn’t look orange….

Hi Terri!

We took this into consideration and readjusted the recipe and swapped supplier on one of our oils to reduce the orange tinge, we expect this to be resolved on your next order! Thank you for pointing it out for us!

T
Mini Sample Deodorants
Terri L. (Calgary, CA)
Love this size…

I have been purchasing these mini deodorants for the last few years. They’re easy to toss in your bag and always have on hand if you need a refresh. I love them for travelling as they’re small and easy to carry on.

I love all the scents that I tried. I do get 24 hours plus coverage, while my previous natural deodorant is 12 hours. The application goes on a little crumbly, but I’d want to rub it in anyway. This could be due to the small trial size applicator.

Perfect!

It's perfect and I love it, thanks! It glides on smoothly (unlike the slightly chalky, chunky ones I made)! The tint is really nice; subtle but enough pigment to make my pale, kind of bluish lips look like nice normal lips!

Best lip balm out there!

It’s smooth, smells great, not oily, and long lasting!

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Deodorant - Naked (Unscented)
Loretta L. (Surrey, CA)
deodorant

I first learned of Glowing Orchid products from the creators at the Women's Fair at the Tradex Centre.
The inventors, a male and female, impressed me with their joy and belief in their product and made my first purchase of unscented deodorant. I am pleased with not being "stinky" and so I continue with your successful product.

J
Deodorant - French Vanilla
Jennifer M. (Sidney, CA)
Best Natural Deodorant

I have been using this product for years- I first found it at a spa in Prince Rupert. When I first made the switch to natural deodorants I tried many others that would cause redness/rash under my arms. This is the first one that I have had no reaction to and after you go through the ‘detox’ phase when you initially jump ship from regular deo options, you do not smell at all! Love this product, I buy 6 at a time that lasts me all year. Lime mojito is my favorite!

A
Ultra Glow Bundle
Ami H. (Amsterdam, US)
Glowing bundle

This stuff is amazing! Great way to try new products & find new favorites. Beautifully presented, if I hadn’t ordered this for myself I would have been proud to present such an attractive package to my friend. I am really enjoying the facial toner and the whipped body butter

C
Restorative Mouth Drops
Cheryl D. (Burns Lake, CA)
Wonderful

So very happy with these mouth drops! My mouth and breath feels so clean and refreshing. I like adding a couple drops to my floss the best, they are strong and a little goes a long way. Try them, you won’t be disappointed!

Works great

This dry shampoo powder works great, and I really love the subtle natural fragrance that leaves my hair feeling refreshed. I took a chance and ordered the one for dark/black hair, (I have mousy brown hair that would be considered medium blond) the dark option blends in perfectly with my shade of hair. If there was an in between option, I would rate it a solid 4.5/5, the only reason I couldn’t give it a full five stars is because there is a tiny bit of a gritty texture that feels present throughout the day. Overall, I really like it, it works great and I would order this product again